Our Story & Mission

Committed to excellence in auto repair service since 1995

From Humble Beginnings to Trusted Service

Jack's Muffler & Brake Shop was founded in 1995 by Jack Thompson, a passionate mechanic with a vision to provide honest, reliable auto repair service to the North Las Vegas community. Starting with just one bay and a simple tool chest, Jack built a reputation for quality workmanship and fair pricing.

Over the years, we've grown to a full-service auto repair facility, but our commitment to treating every customer like family has never changed. We believe that trust is earned through transparency, quality work, and exceptional customer service.

Today, Jack's son Michael runs the day-to-day operations, carrying on the family tradition of excellence. Our team of ASE-certified technicians brings decades of combined experience to every job, big or small.

  • Family-owned and operated since 1995
  • ASE-certified technicians with ongoing training
  • Community-focused with local sponsorships
  • Commitment to environmental responsibility
  • Transparent pricing with no hidden fees
Jack's Muffler & Brake Shop team working on vehicles

Our Core Values

Integrity

We believe in honest communication and fair pricing. No upselling, no hidden charges.

Quality

We use only the highest quality parts and follow industry best practices for every repair.

Community

We're proud to serve our local community and support local organizations and events.

Environment

We follow eco-friendly practices and proper disposal methods for all automotive waste.

Meet Our Team

Jack Thompson

Founder & Master Technician

30+ years experience in automotive repair. ASE Master Certified with specialization in brake systems.

Michael Thompson

Operations Manager

15 years experience, ASE Certified in exhaust systems and emissions control. Jack's son and successor.

Sarah Mitchell

Service Advisor

10 years experience in customer service and automotive consulting. Fluent in English and Spanish.

Carlos Rodriguez

Senior Technician

12 years experience, ASE Certified in multiple disciplines. Specialized in European and Asian vehicles.

Our Achievements

4.9/5

Average Customer Rating

Based on 350+ reviews across all platforms

15,000+

Vehicles Served

Since our opening in 1995

2 Locations

Service Centers

North Las Vegas and Henderson locations

98%

Customer Retention

Customers who return for additional services

Ready to Experience Our Quality Service?

Join our growing family of satisfied customers who trust us with their vehicle care needs.