Privacy Policy

Privacy Policy for Jack's Muffler & Brake Shop

Last Updated: November 2024

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Vehicle Information: Make, model, year, VIN, license plate number
• Service History: Previous repairs, maintenance records, service preferences
• Payment Information: Credit card details, billing address (processed securely through payment processors)

Website Usage Information

• IP address and browser type
• Pages visited and time spent on our website
• Referring website information
• Cookie and tracking data (see Cookie Policy section)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To diagnose vehicle issues, perform repairs, and provide quotes
• Communication: To respond to inquiries, provide service updates, and send appointment reminders
• Billing and Payments: To process payments and send invoices
• Customer Service: To improve our services and resolve issues
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information:

• Physical Security: Secure facilities with restricted access to customer records
• Electronic Security: Password protection, firewalls, and encryption for digital data
• Employee Training: Regular training on privacy practices and data protection
• Secure Payment Processing: We use PCI-compliant payment processors that encrypt credit card data

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: Trusted companies that assist us in operating our business (e.g., payment processors, email service providers)
• Legal Requirements: When required by law, such as responding to a subpoena or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your personal information to another organization
• Objection: Object to processing of your personal information

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertising (opt-in required)

You can manage cookie preferences through your browser settings or our cookie consent banner.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This privacy policy does not apply to third-party websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period varies depending on the type of information and applicable laws.

10. International Transfers

Your information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• The right to know what personal information we collect about you
• The right to know whether your personal information is sold or disclosed and to whom
• The right to say no to the sale of your personal information
• The right to access your personal information
• The right to equal service and price, even if you exercise your privacy rights

12. Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.

13. Contact Us

If you have questions about this privacy policy or would like to exercise your privacy rights, please contact us:

When contacting us about privacy rights, please provide sufficient information to identify yourself and describe your request clearly.